Crickexs FAQ — Frequently Asked Questions & Answers

No, under Crickexs rules, each person may only operate one account. Opening multiple accounts is a violation of the site's terms. If detected, both accounts may be permanently closed and all winnings forfeited.

on the login page Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number or email and you'll receive an OTP or reset link. Use it to set a new password. The whole process takes about 2 minutes.

KYC verification protects your account and helps prevent financial fraud. Submit a photo of your National ID or passport and verification is typically completed within 24 hours. You can still place bets without verification, but KYC is required for large withdrawals.

Yes, your registered contact details can be updated. Simply log in to your account, go to Profile Settings, and submit a change request. For security purposes, identity verification will be required during the process. Contact our support team for further assistance.

Accounts are typically suspended due to unusual activity, incomplete KYC, or a policy violation. Email our support team — they'll explain the reason and take the necessary steps. Most issues are resolved within 24–48 hours.

To permanently close your account, contact the support team by email. Your balance must be cleared before the account can be closed. Requests for self-exclusion under responsible gaming are treated as a priority.

Yes, you can open an account on any Android or iOS device through Crickexs's mobile-optimised site. Open the site in your mobile browser and Registration — the process is just as simple as on desktop.

Crickexs currently supports deposits via bKash, Nagad, Rocket, and bank transfer. Mobile banking deposits are typically credited to your account within 5–15 minutes.

The minimum deposit on Crickexs is ৳300. The maximum limit varies by payment method. For bKash and Nagad, you can generally deposit up to ৳25,000 per transaction.

Withdrawal requests are usually processed within 1–24 hours. Mobile banking methods (bKash/Nagad/Rocket) are the fastest. KYC verification must be completed before your first withdrawal.

First, wait 15–30 minutes. If the deposit still hasn't arrived, contact the support team with your transaction reference number and a screenshot. Issues like this are typically resolved within 1–2 hours.

Crickexs generally does not charge any additional withdrawal fees. However, mobile banking providers may apply their own transaction fees. Check the fees in your bKash/Nagad app before initiating a withdrawal.

Generally, yes. For security and anti-money laundering reasons, withdrawals are typically processed through the same method used for the deposit. If you need to withdraw via a different method, please contact the support team.

No, bonus funds cannot be withdrawn directly. Each bonus comes with a wagering requirement. Once that requirement is met, any winnings from the bonus are transferred to your main balance and can then be withdrawn. For details, Terms & Conditions on the page.

First Login and deposit into your account. Then on the betting page Go to the betting page, select your preferred match or event, review the odds, and enter your stake. Click "Confirm Bet" and your bet is placed.

To calculate your total return with decimal odds, multiply your stake by the odds. For example, a BDT 1,000 bet at odds of 2.50 returns BDT 2,500 if you win (profit: BDT 1,500). Crickexs displays all odds in decimal format.

Yes, live betting is available on Crickexs. Odds update in real time as the match progresses, and you can place bets at any moment. This feature is available for live cricket, football, and other sports.

Once a bet is confirmed, it generally cannot be cancelled. However, in certain cases — such as a match cancellation or a system error — bets are automatically voided and your funds are returned. Always double-check all details before placing a bet.

At Crickexs, bet on cricket, football, tennis, badminton, kabaddi, and many more on Sports bets are accepted. With Bangladeshi players in mind, cricket offers the widest range of matches and markets.

The minimum bet on Crickexs is generally ৳50. The maximum limit varies by event and market, with higher limits available for major tournaments. Check the bet slip for the specific limits on any event.

New members receive a 100% welcome bonus on their first deposit. That means a BDT 1,000 deposit gets you an extra BDT 1,000 in bonus funds. To claim this bonus, Registration After registering, you need to select the bonus option on your first deposit.

A wagering requirement is the condition that determines how many times you must bet before withdrawing a bonus. For example, a 5x wagering requirement on a BDT 1,000 bonus means you need to place a total of BDT 5,000 in bets. Each bonus has its own terms on the promotions page the full details are listed.

Share your referral link or code with friends. When they register and make their first deposit using your link, you'll receive a referral bonus. You can find your referral code in the profile section.

Every bonus has an expiry period — typically between 7 and 30 days. If the wagering requirements aren't met within that time, the bonus balance is automatically forfeited. So make sure to use your bonus promptly after receiving it.

Generally, you can't have more than one active bonus at a time. Once you've met the requirements for one bonus, you can activate the next. In certain cases, multiple bonuses may be available simultaneously — for details, Promotions Page here.

Yes, Crickexs uses SSL encryption to keep all data secure. Your personal information is never sold or shared with third parties. To learn more, visit our Privacy Policy read.

Change your password immediately and notify the support team. If you see an unfamiliar device in your login history, log out all sessions. Going forward, use a strong password and never share it with anyone.

Yes, Crickexs accounts support OTP-based two-factor authentication. You'll receive an OTP on your mobile each time you log in — even if someone knows your password, they won't be able to access your account without it.

If you notice any suspicious or fraudulent activity, report it in detail to our support email. Submitting a report with screenshots or evidence helps us act faster. Your information will be kept completely confidential.

Crickexs VIP Program Members enjoy exclusive bonuses, higher withdrawal limits, a personal account manager, fast-track payments, and invitations to special tournaments. The higher your tier, the greater the rewards.

VIP points are added automatically with every bet you place. The more you bet, the more points you earn. Once you reach a certain points threshold, your tier is upgraded, and accumulated points can be redeemed for bonuses or cash.

Yes, your VIP tier may be downgraded if there is insufficient betting activity during a given period. To maintain your tier, keep your account active regularly. For full terms, on the VIP page available.

VIP points are generally valid for 12 months. If your account stays inactive for an extended period, your points may expire. Log in regularly and redeem your points promptly once earned.

Yes, Crickexs is built specifically for users in Bangladesh. Full support in Bangla, Bangladeshi payment methods, and live betting in Bangladesh Standard Time are all available.

The Crickexs support team is available 24 hours a day, 7 days a week. Live chat is the fastest option. You can also reach us by email. Support in Bangla is available.

Yes, Crickexs is firmly committed to responsible gaming. You can set deposit limits, self-exclusion, and cooling-off periods. For more details, Responsible Gaming See the page.

The minimum age to register and bet on Crickexs is 18. Age verification is part of the KYC process. Accounts opened by minors are strictly prohibited and will be closed immediately upon discovery.