Crickexs Privacy Policy — Our Commitment to Protecting Your Data

Crickexs is Bangladesh's trusted online Sports Betting platform. We believe you should have full control over your personal information. This privacy policy ("Policy") explains how Crickexs collects, stores, uses, and protects your data.

This privacy policy applies to all Crickexs services — including the website, mobile app, live betting platform, and customer support. By using the Crickexs platform, you are agreeing to this privacy policy.

Our privacy policy is built in accordance with international standards and applicable laws. If you disagree with any part of this policy, please refrain from using Crickexs services and reach out to our support team.

Crickexs only collects information that is strictly necessary to provide its services. Below is a breakdown of the types of data we collect:

1. Information provided at registration:

• Full name (as per national ID)
• Date of birth (for age verification)
• Email address & phone number
• Current address & PIN code
• Preferred language & currency

2. Data collected during KYC verification:

• Photo of National ID (NID) or passport
• Proof of address (utility bill or bank statement)
• Proof of payment method ownership
• Selfie or video verification when required

3. Automatically Collected Data:

• IP Address & Device Information
• Browser type & operating system
• Platform activity logs
• Transaction history & betting records
• Cookies & Session Data

Data collected at Crickexs is used solely for specific, legitimate purposes. The table below outlines our data use purposes and their legal basis.

We do not use your data for profiling or automated decision-making — unless it is directly related to security or fraud prevention.

Crickexs never sells or rents your personal information. However, limited data may be shared in specific circumstances:

Service provider partners: Crickexs works with trusted third parties to deliver its services, including:

• Payment processors (bKash, Nagad, Rocket gateway)
• Identity verification services
• Cloud hosting & cybersecurity providers
• Customer support software

Before sharing any data with these partners, Crickexs signs strict data processing agreements and ensures they uphold the same privacy standards we do.

Disclosure of data for legal reasons: In the following circumstances, Crickexs may be legally required to disclose information:

• By court order or government directive
• Regulatory authority investigations
• On suspicion of money laundering or terrorist financing
• Upon request by law enforcement authorities

The Crickexs website and app use cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve platform performance.

Types of cookies we use:

• Essential Cookies: Required for login sessions and security — these cannot be disabled
• Functional cookies: To remember your preferences (language, odds format)
• Analytics Cookies: To understand platform usage patterns (Google Analytics)
• Performance Cookies: To monitor site loading speed and stability

You can disable non-essential cookies from your browser settings. However, some platform features may not function properly as a result.

Crickexs uses industry-leading security technology to protect your data. Our security framework consists of the following layers:

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted
• Two-Factor Authentication (2FA): An extra layer of account security
• Firewall & DDoS Protection: Server-level attack prevention
• Regular security audits: Third-party penetration testing
• Data Backup: Regular backups stored in a secure location
• Access Control: Staff access limited to data required for their role

In the event of a data breach, Crickexs will notify the relevant authorities within 72 hours and inform affected users as soon as possible.

Every Crickexs user has the following rights regarding their personal data. To exercise any of these rights, email us at support@crickexs.bet.

Crickexs services are strictly for adults. We enforce a firm policy prohibiting registration and betting by anyone under 18.

To protect minors, Crickexs takes the following measures:

• Age verification is mandatory at registration
• Date of birth and ID verification during the KYC process
• Additional age verification may be requested in suspicious cases
• Immediate account closure and refund upon detection of a minor's account

If you become aware that a minor is using Crickexs, please let us know at support@crickexs.bet. We will take immediate action.

Crickexs never knowingly collects or stores personal data from anyone under the age of 18. If such data is collected by mistake, it will be permanently deleted as soon as it is identified.

Crickexs does not retain your data longer than necessary. The retention periods for different types of data are listed below:

Once the retention period expires, your data is permanently deleted or anonymised using secure methods.

Crickexs may update this Privacy Policy at any time. Users will be notified of significant changes in advance via email or an on-platform notification.

For any questions, complaints, or data-related requests regarding this Privacy Policy, please contact us through the following:

• Email: support@crickexs.bet
• Live chat: Available on the platform 24/7

We will respond to data requests (access, correction, deletion) within 30 days of receipt. Complex requests may require an additional 60 days, but you will be notified in advance.